About me

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I am a Lecturer in Human-Computer Interaction at the Computational Foundry in Swansea University. Prior to this I was a Postdoctoral Research Fellow at the School of Information & Communication Studies at University College Dublin, and a PhD student in Computer Science at the University of Nottingham. I am a co-founder of the Conversational User Interface (CUI) conference series and a current member of the CUI Steering Committee.

My research looks at people’s interactions with speech and text-based interfaces through a combination of qualitative and quantitative methods.
I am interested in a number of research areas including:

  • improving inclusive interactions (e.g. for people who stammer, non-L1 English speakers)
  • investigating design choices in language and voice and their effects on user perceptions, experience and behaviours
  • understanding the concept of trust and humanness and their dimensions
  • looking at how linguistic theories from human-human interaction such as politeness, face & vague language function in these contexts
  • improving theoretical concepts and methods in this research space

I also collaborate on research around computer-mediated communication and to best leverage and research videoconferencing software as it continues to pervade the workplace.

I am also a Visiting Lecturer at the School of Information & Communication Studies at University College Dublin, an affiliated member of the ADAPT Research Centre and HCI @ UCD research group, and a member of the Industry Advisor Council at the  Open Voice Network