I am a Senior UX Researcher at Bold Insight UK. Previously, I have been a Lecturer in Human-Compuer Interaction at Swansea University and a Postdoctoral Research Fellow at the School of Information & Communication Studies at University College Dublin. I received a PhD student in Computer Science at the University of Nottingham. I am a co-founder of the Conversational User Interface (CUI) conference series and a current member of the CUI Steering Committee.

My research looks at people’s interactions with speech and text-based interfaces through a combination of qualitative and quantitative methods.
I am interested in a number of research areas including:

• improving inclusive interactions (e.g. for people who stammer, non-L1 English speakers)
• investigating design choices in language and voice and their effects on user perceptions, experience and behaviours
• understanding the concept of trust and humanness and their dimensions
• looking at how linguistic theories from human-human interaction such as politeness, face & vague language function in these contexts
• improving theoretical concepts and methods in this research space

I also collaborate on research around computer-mediated communication and to best leverage and research videoconferencing software as it continues to pervade the workplace.

I am also a Visiting Lecturer at the School of Information & Communication Studies at University College Dublin, an affiliated member of the ADAPT Research Centre and HCI @ UCD research group, and a member of the Industry Advisor Council at the Open Voice Network