About me

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*2020 Update: The 2nd International Conference on Conversational User Interfaces (CUI 2020) will be taking place in Bilbao, Spain on 9th-10th July 2020. Visit https://www.cui2020.com for more information.*

I’m a Lecturer in Computer Science at the Computational Foundry in Swansea University. Prior to this I was a Postdoctoral Research Fellow at the School of Information & Communication Studies at University College Dublin, and a PhD student in Computer Science at the University of Nottingham. I am also a co-founder of the Conversational User Interface (CUI) conference series, where I am a member of the steering committee and was general chair in the inaugural 2019 conference.

My research looks at people’s interactions with speech interfaces – Amazon Alexa, Google Assistant, Automotive interfaces – all that business. I’m interested in many areas of speech interface interaction:

  • design choices in language and voice and their effects on user perceptions, experience and behaviours
  • looking at how linguistic theories from human-human interaction such as politeness, face & vague language function in these contexts
  • understanding the concept of trust and humanness and their dimensions
  • improving theoretical concepts and methods
  • mental models
  • automotive interfaces
  • healthcare

I am also a Visiting Lecturer at the School of Information & Communication Studies at University College Dublin and an affiliated member of the ADAPT Research Centre and HCI @ UCD research group.